Eligibility

• Exchange requests must be made within 3–7 days of product delivery.
• The item must be unused, undamaged, and in its original packaging with all tags intact.
• Proof of purchase and product images may be required for verification.

Eligible Exchange Reasons

• Damaged product received
• Wrong item delivered
• Manufacturing defect
• Missing or incomplete product

Exchange Process

1. Contact our customer support team with your order details and issue description.
2. Share clear photos/videos of the product for verification.
3. Once approved, our team will arrange pickup or provide return instructions.
4. The replacement product will be shipped after successful inspection of the returned item.

Important Notes

• Exchanges are subject to product availability.
• Customized or personalized products may not be eligible for exchange.
• Products damaged due to misuse or improper handling are not covered under the exchange policy.